Note:We are a Lumex
distributor, we are not the Lumex brand company. We sell
Lumex products and parts but unless you bought the equipment directly
from us we will not be able to assist you will warranty issues and
needs that relate directly to the manufacture. If you did purchase the
equipment from us please contact our customer service department at
1-800-804-9549 and we will be glad to assist you. If you are looking to
contact Lumex directly for a warranty issue you will need to contact
Graham-Field Health Products, they are the company that owns the Lumex
Brand. Their customer service number is 770-368-4700 https://www.grahamfield.com