Frequently Asked Questions
Here is a list of the most frequently asked questions that we receive
from
our customers.
Questions
Click on any of the questions below to go to the appropriate response.
-
I am new at this. How do I
place an order online?
- Do you sell to the general public?
- What is your mailing address?
- Where are the part numbers / item
numbers?
- What methods of payment do you
accept?
- Who do I make the check out to?
- What is your FEIN number?
- Do you accept Medicare / Medicaid
/ or other insurance?
- Do you have a local store or
vendor?
- Do you accept purchase orders?
- Can you send me a wholesale
price list?
- Do you give discounts to DME
dealers?
- Do you give discounts to
government agencies?
- Do you give discounts on large
orders?
- Can you ship outside the United
States?
- What is the shipping cost of
shipping item xxx-xxx to
me?
- What if I don't like it? Can I
return it?
- What is your return policy?
- Do you charge re-stocking fees
on returned items?
- Can you send me a printed
catalog?
- Where is this order shipping
from?
- Where can I see this product in
person?
- (Local Customers) Can I pick the
item up at your offices?
- The shipping seems a little
high. Why?
- Some items have a delayed
shipping time, why can't you send
it to me immediately?
- Can I get that tomorrow? Today?
- If I mail you a check how soon
will you get my order?
- Do you have a CCR Cage / NCage code?
Answers
I am new at this.
How do I place an order
online?
Once you find the product that you want there is a button at the bottom
of
the page that says "Add to Cart" When you click on the "Add
to Cart"
button this puts the item into your shopping cart. A shopping
cart
is simply the software that our website uses to process your order.
After you are completely through shopping you just click on the "Shopping Cart" button that is near the left hand bottom side of the screen of every page on this website.
Once you are to the "Shopping Cart" page you can review your order for accuracy, item quantities and pricing. At this time you can remove or change items or quantities before you start the "Check Out" process.
Once you are satisfied that you have the proper items and amounts in the shopping cart simply click on the "Check Out" button at the bottom of the "Shopping Cart" page. This will start the ordering process. The website will ask for the shipping address and the billing address for the credit card if it is different than the shipping address. After you input the shipping address and other related information on that page you click on the "Continue" button which will take you to the next step.
Here is where the shopping cart software gives you the shipping cost and complete cost of the order. This is before you supply any credit card information, so you get to see what the total cost of the order is before you are committed in any way. After you supply the credit card information click on the "Continue" button at the bottom of the page.
The next and final step is to review your entire order for accuracy and click on the "Place Order" button. At that time the shopping cart will prompt you to print out a copy of your Invoice for your records. This page has your order number at the top of the page so please print it out for reference in case your order is lost or damaged. That's it. Very painless and quick. Once you have placed a couple of orders online you will be a pro as most shopping carts are very similar to the one that we use.
Do you
sell to the general
public?
Yes! We sell to everyone at the same low prices. Of
course we
do give discounts on large multiple item orders but for the single item
and
small orders you will get the same price that the Medical Equipment
Store
down on the corner from you gets.
Name Brands Direct Inc.
Dba: MedicalProductsDirect.com
34560 Winding Springs Dr.
Lexington, OK 73051-9237
Where
are the part numbers / item
numbers?
Part Number, SKU Number, Item Number. These all refer to the
number that we use to track our products. The part numbers
are located right above the "Add to Cart" button
on every
item on the website. Most of the item numbers are an eight
digit number starting with an A, B or C
What
methods of payment do you
accept?
We accept MasterCard, Visa, American Express, PayPal and Discover
credit cards. We
also accept checks, money orders, wire transfers and certified checks.
If you are needing to use another form of payment give us a
call at 1-800-804-9549, we will try our best to work with you.
Who do I
make the check out
to?
Name Brands Direct Inc. or Medical Products Direct either one.
They
are both our legal name. The business was started as Name
Brands Direct
Inc. but we decided to use the MedicalProductsDirect.com as our website
because
it symbolizes what our primary focus is.
What is
your FEIN number?
Please Contact the office for our FEIN
Some businesses and government agencies need this number for their
records
so here it is. This is a businesses version of a Social
Security Number.
Do you
accept Medicare / Medicaid / or other
insurance?
At this time no. We do not accept nor process any insurance
claims.
Most of our products are priced for reimbursement however.
If
you purchase the item and then request reimbursement from the insurance
company.
Be warned that not all items that we sell are covered by
insurance
and we have no way of determining if it would be covered. The
first
thing that you need to do is get a prescription from your doctor that
is
certified by your particular insurance company. Then contact
your insurance
company to find out the amount covered by them for that particular
item.
We will help in any way possible with a quote, invoice or any
other
supporting paperwork that you may need but we do not become directly
involved
in the insurance process.
Do you
have a local store or
vendor?
Currently we are an Internet and telephone sales only. We do
not have physical
retail locations around the United States. The merchandise is
shipped
from several different warehouses around the United States with the
primary
warehouse being in Minnesota, New York and Texas. If you are in the
Oklahoma City area and would like to pick the item up from our store
that would be fine. Just call us to arrange this.
Do you
accept purchase
orders?
Yes we do accept purchase orders from schools, jails, VA's & other government agencies. However, we are not able to offer “terms”. Basically payments for purchase orders are “due on receipt”. When we process/send the order we will send you an invoice. When you receive the product the payment is due. We are a small family ran business and we just don't have the cash flow to offer net60, net 90 terms.
Can you
send me a wholesale price
list?
We are a retail company. Although our prices are often 20% to
50% what
the suggested retail price is, this is our price for everyone.
We do
of course give discounts on larger multiple item orders, but
that have
to be done on a custom quoted basis only. As our distribution
and buying
power continues to grow we may eventually enter into the wholesale
market,
but for now the price you see on the website is our price to everyone.
Do you
give discounts to DME
dealers?
We are a retail company. Although our prices are often 20% to
50% what the suggested retail price is, this is our price for everyone.
We do of course give discounts on larger multiple
item orders, but that have to be done on a custom quoted basis only. If
you are going to be buying a lot of stuff we can arrange a 5% or 10%
discount, but we are not a wholesaler. Call us to ask for a coupon code.
Do you
give discounts to government
agencies?
We are a retail company. Although our prices are often 20% to
50% what
the suggested retail price is, this is our price for everyone.
We do
of course give discounts on larger multiple item orders, but
that have
to be done on a custom quoted basis only. As our distribution
and buying
power continues to grow we may eventually enter into the wholesale
market,
but for now the price you see on the website is our price to
everyone. If you are going to be buying a lot of stuff we can
arrange a 5% or 10% discount, but we are not a wholesaler. Call us to
ask for a coupon code.
Do you
give discounts on large
orders?
Yes, call for a quote. 1-800-804-9549.
Can you
ship outside the United
States?
Yes. However we do require full payment via wire transfer or
Certified check in US funds for the entire amount including freight and
shipping charges before we will ship.
What is
the shipping cost of shipping item xxx-xxx
to me?
We now offer free shipping so 99% of the time it cost nothing!
There are a few exceptions. If you live outside the
continental USA, if you want express shipping or if you are
ordering a large freight truck delivered item and need "Special"
delivery services. Please see our "Free
Shipping Details" page for a full explanation.
What if
I don't like it? Can I return
it?
Please
click here to see our complete return policy.
What is
your return
policy?
Please
click here to see the complete return policy before placing an order.
Do you
charge re-stocking fees on returned
items?
Please
click here to see the complete return policy before placing an order.
Can you
send me a printed
catalog?
Currently we only utilize the online (website) catalog. Due
to the
nature of the medical equipment business prices and availability is
constantly
changing. By utilizing the website we have a real time
catalog. If
an item becomes unavailable or if the price changes it is modified
immediately.
this is easier for us and you the customer. How
many times have
you studied a catalog for hours or even days to decide on a particular
item
only to find out it had been discontinued when you
call to place
the order because the catalog you were looking at was 3 or 4 months
old?
Occasionally a vendor will not notify us of a backorder or
discontinued
situation, but most of the time the products shown on the website are
ready
and available. This saves everyone time and trouble which is
why we
decided not to publish a printed version of our product catalog.
Where
is this order shipping
from?
Our items ship from different warehouses all over the
country. Our manufactures ship direct to our customers on
many items. This
allows us to offer our customers much better pricing on certain items
because
we do not have to pay shipping cost to get the items to us and this is
a
direct savings to the customer.
Where
can I see this product in
person?
You may be able to find a lot of our products at a local medical supply
(although
we are generally 25% to 50% lower in cost) but we do not have any
physical
locations or showrooms where you can go to see our complete product
line.
(Local
Customers) Can I pick the item up at your office?
No, we do not stock any items at our Oklahoma City location as
it is the call center and operations headquarters, but if there is some
reason
that you have difficulty having items delivered via UPS or FedEx we can
have
the item shipped to our location and you can pick the items up at your
convenience.
Some
items have a delayed shipping time, why can't
you send it to me immediately?
We have a lot of our items that are shipped direct from the manufacture
to
you. Some of these are built to order. For example
the privacy
curtains and screens are made to order. This means that it is
not cost
effective for us to have every possible size and combination of colors
for
every item. Production time can range from 2 to 10 business
days depending
on the item. These items are noted on the individual pages as
to what
the expected lead times and delivery times are.
Can I
get that tomorrow?
Today?
Tomorrow yes in some cases, with the exception of the build to order
items.
Today, it is not going to happen. Be forewarned that
the cost of the express
shipping is costly, especially so on large items. On the
express shipping
methods offered by UPS and FedEx such as Next Day Air, 2nd Day Air and
Three
Day Select the charges are directly related to the size of the package
more
so than the weight. A package takes up valuable space on the
airplane
regardless of the weight. These express packages are charged
by dimensional
weight, rather than the actual weight. Items that are very
large get
almost obscenely expensive to ship express methods. Take into
consideration
that the average charge for an letter to be sent Next Day Air cost
around
$15. To get a package large enough to hold a wheelchair will
cost in
the $200 to $300 range to get overnight delivery.
If I
mail you a check how soon will you get my
order?
You can add 2 to 5 days onto the expected delivery times if you choose
to
mail a check in rather than using a credit card. We normally
get mail
from most places in the United States in 2 to 3 days. We
process the
orders the same day the check arrives to us and it ships the next
business
day (if applicable). We do not hold checks for a mandatory
waiting
period as most businesses do. Due to the nature of our
business and
the caliber of people that we deal with we very seldom have any of the
problems
with bad checks that a lot of business areas such as consumer
electronics
have. Therefore the small risk or loss that we incur from the
very
occasional bad check is offset by the fact that our customers do not
have
to wait an extended period of time.
Do you have a CCR Cage / NCage code?
Yes. We are listed with the CCR (Central Contractor
Registration) for
government agencies and the department of defense.
Our Duns and Bradstreet (DUNS) number is 135276850
Our CCR Cage / NCage code is 3H8M9
Our FEIN number is (please contact the office.)
If you have any other questions or need any more info please call 1-800-804-9549
